Shipping Policy

At CasaNova, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed through our online store.

1. Delivery Locations

CasaNova currently delivers only within South Africa.

At this time, we do not offer international shipping.

2. Order Processing

Orders are processed once payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next available business day.

While we aim to process all orders promptly, processing times may be extended during peak shopping periods, promotional events, or public holidays.

3. Delivery Timeframes

Our standard delivery timeframe is 2–4 working days from the date your order has been processed.

Delivery times are estimates and may vary depending on:

Your delivery location
Courier availability
Weather conditions
Public holidays
Unexpected operational delays

Should there be any significant delay with your order, our team will contact you using the information provided during checkout.

4. Shipping Costs

Free Nationwide Shipping is available on all orders valued at R1,500 or more.
Orders below R1,500 will incur a delivery fee, which will be calculated and displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details where available, allowing you to monitor the progress of your shipment.

6. Delivery Requirements

To ensure successful delivery, customers are responsible for providing:

A complete and accurate delivery address.
A valid contact number.
Any additional delivery instructions that may assist our courier partners.

Someone may be required to receive and sign for the delivery.

7. Failed Delivery Attempts

If a delivery cannot be completed due to:

An incorrect or incomplete delivery address,
The recipient being unavailable,
Restricted access to the delivery location, or
Failure to respond to courier communication,

the courier may attempt a re-delivery or return the parcel to CasaNova. Additional delivery charges may apply for subsequent delivery attempts.

8. Inspection Upon Delivery

Customers are encouraged to inspect their order upon delivery before accepting the parcel.

If your package appears damaged or you believe you have received the wrong item, please notify us within 48 hours of receiving your order.

To assist us in resolving the issue quickly, please provide:

Your order number.
A description of the issue.
Clear photographs of the packaging and product.

9. Delivery Delays

While we work closely with our courier partners to meet our estimated delivery times, CasaNova cannot guarantee delivery dates and is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to: