Return Policy

At CasaNova, we are committed to delivering high-quality electrical kitchen appliances and ensuring every customer enjoys a positive shopping experience. If you need to return a product, please review the policy below.

1. Return Period

Eligible products may be returned within 14 working days from the date of delivery.

To qualify for a return, your request must be submitted within this period.

2. Eligibility for Returns

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, warranty cards, and any promotional items supplied with the product.
Be accompanied by proof of purchase or your order confirmation.

CasaNova reserves the right to inspect all returned products before approving a return.

3. Change of Mind Returns

If you change your mind after receiving your order, you may return the product within 14 working days, provided that:

The appliance has not been used.
The product is in a clean, resalable condition.
All original packaging and included accessories are returned.

Customers are responsible for the cost of returning products for change-of-mind returns unless otherwise agreed by CasaNova.

4. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect item, please contact CasaNova within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

Your order number.
A detailed description of the issue.
Clear photographs or videos showing the product and any damage.
Images of the product packaging where applicable.

Once your claim has been assessed, CasaNova may arrange a replacement, repair, refund, or another appropriate remedy in accordance with applicable South African consumer protection laws.

5. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items cannot be returned:

Used electrical appliances.
Products that have been installed, assembled, or connected.
Products damaged through misuse, negligence, accidental damage, or improper installation.
Products returned without their original packaging or essential accessories.
Clearance, final sale, or specially ordered items, unless they are faulty or required by law.

6. Return Approval Process

Before returning any product, customers must first contact CasaNova to request return authorisation.

Unauthorised returns may be refused or delayed.

Once approved, you will receive instructions on how and where to return your product.

7. Product Inspection

All returned products are inspected upon arrival.

If the returned item does not meet the requirements of this Return Policy, CasaNova reserves the right to decline the return or return the product to the customer.

8. Exchanges

Where stock is available, eligible products may be exchanged for the same item or another product of equal or greater value (subject to payment of any price difference).

If a replacement is unavailable, we may offer an alternative solution or a refund where appropriate.